Use Alex, the built-in AI assistant, to quickly generate a Journey Map from your inputs. This allows you to go from a blank page to a structured map in just minutes.
Alex AI will craft a comprehensive map based on a briefing you provide or any relevant documents from your research, interviews, or other sources.
As your Journey Management assistant, Alex AI creates an initial draft of your journey. You can then review, validate, modify and enrich Alex AI’s output. It’s much easier to refine an initial draft than to start from scratch.
👉 With Alex AI, you can revamp and speed up your journey mapping process when creating new maps. Contact us at [email protected] to explore this further.
Let’s explore how you can leverage Alex AI to create your next map.
Generate a Journey Map from a prompt
Go to the Journey Maps board
Click New Journey Map
Select Generate with Alex (AI)
In the Alex (AI) panel, select Text Prompt:
Provide a brief description of the journey you want created
Select the Lanes to include, or choose to start from a predefined journey Template. Using a Template is especially useful if your organization has established Templates, as Alex AI will then structure the map accordingly
Choose the Persona for this journey
Click Generate
You can close the screen while Alex AI is working. You’ll receive a notification when the Journey Map is ready.
Prompt best practices
Some recommendations when creating the prompt
Be Specific: Clearly define what you need from Alex AI to ensure accurate results. The more specific you are, the more accurate the results you will have
Use Clear Language: Simple and precise language helps Alex AI understand your requirements better
Identify the Journey Type: Specify whether it’s a master journey or a stage journey to tailor the approach accordingly
Set the Context: Provide details such as Persona characteristics, localization, brand, business line, touchpoints, or whether it’s an omnichannel approach. This ensures Alex AI generates relevant and contextualized outputs
Use Examples: Give Alex AI examples to align the output with your expectations
Test Various Prompts: Experiment with different prompts until you achieve the desired outcome
Here you can find some examples for a retail business which can help inspire you:
“Create a customer journey for a Digital new client when purchasing an iPhone online”
“Map a customer journey for a child who goes with her mother to buy glasses in an optical shop in Dallas”
“Map a customer journey for an existing customer when returning a fridge that is not working well”
“Create a journey when going to XXX shop to purchase a washing machine, including an extended warranty”
“Create a journey for a non-formal customer asking for a credit to purchase a kitchen in Peru”
Generate a Journey Map from a file
Go to the Journey Maps board
Click New Journey Map
Select Generate with Alex (AI)
In the Alex (AI) panel, select Import File:
Drag and drop the file you want Alex to use for generating the new journey. Please note that you can upload only one file at a time. If you have multiple documents, consider merging them into a single file for Alex to use as a source.
Supported file types include: PDF, Excel, PowerPoint, Word documents, CSV files, and images (JPEG & PNG)
Select the Persona for this journey, or let Alex generate one based on the document's content
Click Import
👉 This is a preview feature, and results may vary based on the format and quality of the content you provide. We welcome your feedback to help us improve this feature. Please feel free to share your thoughts at [email protected].
What happens next with AI Journey Mapping in Cemantica
When Alex AI finishes, open the Journey Map from your notifications or the Journey Maps board. You have two options:
Keep it
Open the map and start editing. Add, remove, or adjust stages and lane content as neededDelete it
Delete the Journey Map and all records created within it (for example, Insights and Touchpoints)
Learn more about Journey Mapping with AI.