In Cemantica, you can create Journey Maps in different ways, including using ready-made templates, building one entirely from scratch, or using our AI assistant, Alex, to generate a complete map for you. This guide walks you through the process and introduces the different types of maps available.
Where to start Journey Mapping in Cemantica
When creating a new Journey Map, you can:
Use Alex, the built-in AI assistant, to generate a Journey Map from your inputs. This helps you move from a blank page to a structured map in minutes. Please, take a look at the Create a Journey Map with AI article.
Start from scratch using the Journey Map Wizard to design a fully customized map.
Use a template to quickly build on a predefined structure.
Journey Map Templates
There are two types of templates you can choose from:
Organizational Templates
Created by your Admin users
Provide a consistent, reusable structure across your organization
Help align mapping practices across teams
Cemantica Templates
Predefined templates designed for common mapping needs
Each template comes with a unique layout and Lane setup, depending on the purpose
Examples:
Detailed – for capturing a complete, granular view of the customer journey
Service Blueprint – for mapping frontstage and backstage processes together
High-level – for an overview of the customer journey without too much detail
Please take a look at this article to go deeper into the Main components of a Journey map.
For a more detailed view of creating a journey map, here is a video that shows step-by-step how to create a Journey Map in Cemantica.