Cemantica is a powerful, data-driven platform designed to help organizations analyze, measure and improve their Customer Experience (CX) initiatives. One of our core features is Journey Map Analytics, which provides actionable insights directly within your customer journey maps, enabling data-backed decision-making and performance tracking.
Why use Journey Map analytics?
Measure CX Performance: Quantify the impact of your CX initiatives and optimize efforts based on data
Share Insights Easily: Instantly communicate journey performance across teams and management
Make Data-Driven Decisions: Use comprehensive, integrated data to inform strategic actions
Enhance Customer Experience ROI: Demonstrate measurable results and optimize customer interactions for better business outcomes
Cemantica seamlessly highlights insights and analytics in real-time as you work with the platform, providing actionable information whenever you need it.
Integrated Insights in Journey Maps
View real-time health scores directly in the journey header, offering an immediate understanding of the current state of each customer journey.
Use the Sentiment Graph to monitor how customer sentiment evolves throughout the journey. Analyze not only the perceived sentiment levels but also correlate these with actual feedback collected from your customers, providing a comprehensive view of customer perception.
Data Export and in-depth analysis
Export all Insights, Opportunities, Solutions, Projects and Journey data to Excel. This enables detailed offline analysis, custom reporting and sharing with stakeholders. You can categorize data by insight type, priority, owner and more, facilitating targeted action planning.
Advanced reporting for Enterprise Users
With the Enterprise package, you gain access to out-of-the-box reports that offer pre-configured dashboards, allowing you to explore journey insights effortlessly.
These reports help in tracking key performance metrics, CX ROI and project impacts, all within a user-friendly interface.
👉 Connect Cemantica with your corporate reporting tools, such as Power BI. Contact our support team at [email protected]. Our experts can help you maximize the potential of Journey Map Analytics.