Journey Analytics and ROI
Summarize and analyze customer journeys and measure the impact of your program
5 articles
Journey analytics overviewQuickly explore the Analytics Dashboard in the Cemantica Journey Management platform
Journey Overview reportExplore one of the three Analytics reports available in the Cemantica platform, Journey Overview gives you a key summary of your Journey Management activities
Sentiment Analysis reportExplore one of the three Analytics reports available in the Cemantica platform, Sentiment Analysis gives you reporting on customer feelings to drill down by areas such as touchpoint, persona, location…
ROI Analysis reportExplore one of the three Analytics reports available in the Cemantica platform, ROI Analysis allows you to measure return on investment by different metrics, track KPI progress and see the…
Managing KPIs and tracking revenueA step-by-step guide of how to manage KPIs in journeys, projects, and financial data in Cemantica to prove the impact of your CX initatives