Navigate Journey Insights Hub

Journey Insights Hub is where you create, organize and explore text analysis projects. When you log in, you land on the Projects page, which gives you a central view of the text analysis projects available across your workspaces.

This guide introduces the main areas of the interface so you know where to start.

The Projects page is the main landing page in Journey Insights Hub.

From here, you can:

Each text analysis project card provides a quick overview, including the name, record count, creation date, status and a short description or status message.

A status appears at the top of each text analysis project card to show whether the it is ready or requires attention.

For example:

Use Search Project to find a text analysis project by name.

You can also sort the the list, such as by the most recently created and switch between grid and list views depending on how you prefer to browse.

Select + New Project in the upper-right corner to begin a new analysis.

Journey Insights Hub supports text analysis project created from uploaded data as well as supported scraped-data sources.

For step-by-step instructions, see:

Journey Insights Hub can be connected to your organizational systems: CRM, ERP, core platforms, or legacy systems. Please contact us at [email protected], and our team will gladly assist you.

Select + Add Data beneath a Project (Text Analysis) to add new records to an existing analysis. You can also access the same option from within the text analysis project itself.

For more, see article Manage and update your text analysis project.

The workspace selector appears in the left navigation. If you have access to multiple workspaces, you can use it to move between them and view the text analysis project available in each workspace.

Selecting All workspaces gives you a broader view of text analysis project across the workspaces you can access. Your available text analysis project and actions may vary depending on your role in each workspace.

For more information, see Manage Workspaces and Users and Understand Roles and Permissions.

Select Settings from the left navigation to access account and administrative options.

Depending on your role, Settings may include options for managing:

Some settings are available to all users, while administrative actions require Workspace Admin or Organization Admin access.

Select a text analysis project card to begin exploring its analysis. Once inside a text analysis project, you can access features such as Volume, Galaxy, Drivers, Sentiment, and Dashboards.