Journey Insights Hub
Upload and get insights from your unstructured data with Journey Insights Hub
36 articles
Getting Started
Getting started with Journey Insight Hub
- What is Journey Insights Hub?Learn what Journey Insights Hub is and how it helps you uncover actionable insights from unstructured text data.
- How Journey Insights Hub analyzes open-ended feedbackHow Journey Insights Hub understands the meaning, context and relationships within open-ended feedback.
- Navigate Journey Insights HubGet familiar with the Journey Insights Hub Projects page, navigation, text analysis project statuses and the main actions available.
- Journey Insights Hub concepts and terminologyLearn the key technologies, features and vocabulary used throughout Journey Insights Hub.
Preparing and Uploading Data
How to prepare, upload and manage your data for Journey Insights Hub
- Prepare and format your feedback dataHow to structure text, metadata, score, dates and files before uploading data to Journey Insights Hub before uploading a dataset to Journey Insights Hub.
- Create a text analysis project with Uploaded DataHow to upload your feedback data, review its fields and create a new text analysis project in Journey Insights Hub.
- Create a text analysis project with Scraped DataLearn how to collect online feedback from supported sources and create a regularly updated Journey Insights Hub text analysis project.
Exploring and Analyzing Data
Explore, compare, validate, and communicate insights from your data with Journey Insights Hub
- HighlightsGet a quick overview of the key findings and themes in your Journey Insights Hub text analysis project1 article
- VolumeMeasure how widely concepts appear and compare conversations across groups and time2 articles
- GalaxyExplore how concepts relate, cluster, and form broader conversations in your text analysis project2 articles
- DriversIdentify concepts associated with higher or lower scores and other measurable outcomes2 articles
- SentimentUnderstand the positive, negative, and neutral language surrounding concepts2 articles
- Configure Visualization: Analysis ToolsChoose which concepts appear, how matches are calculated, and how results are displayed5 articles
- DashboardsBuild and present dashboards that bring project metrics, visualizations, summaries, and evidence together3 articles
- Project SettingsCreate, build, manage, and update text analysis projects in Journey Insights Hub2 articles
Journey Insights Hub AI Assistant
Learn more about how you can utilize AI in Journey Insights Hub
- Explore Your feedback with AIUse Journey Insights Hub's AI assistant to summarize your text analysis project, ask questions about your feedback, and quickly uncover themes worth exploring.
- Ask Questions About Your Text analysis projectHow to ask questions about your feedback and use its responses to guide your analysis.
- How AI Grounds Answers in Project DataLearn how the AI assistant retrieves relevant text analysis project data and uses it as context when answering questions.
- Generate and Use AI-Generated ThemesUse AI to identify broader themes in your text analysis project and create reusable concept lists for deeper analysis.
- Find and Validate Text Analysis Project SummariesJourney Insights Hub offers several ways to summarize a text analysis project.
Account and Workspace Management
Find out more on how to manage your account and workspace in Journey Insights Hub
- Understanding user roles and permissionsHow user roles determine access to text analysis project, workspaces and administrative actions in Journey Insights Hub.
- Managing your workspaces and usersHow to manage workspace details, user access and roles in Journey Insights Hub.
- Manage your organization settingsHow to manage organization-wide users, roles and workspaces in Journey Insights Hub.
- View and understand usageTrack your organization’s data usage, limits and activity across workspaces in Journey Insights Hub
- Create and manage API tokensLearn how to create and securely manage API tokens for Cemantica Journey Insights Hub.