API tokens are used to authenticate requests made to the Journey Insights Hub API. They allow scripts and integrations to access the API without using your account password directly.
All Journey Insights Hub users can access the Tokens section and manage their own API tokens. Tokens do not expire automatically, so they should be removed when they are no longer needed.
Create an API token
From Settings > Tokens:
Select Create new token.
Enter a description that explains what the token will be used for.
Re-enter your password when prompted.
Select Create token.
Copy and securely store the token.
Select Done.
Important: The complete token is displayed only once. Make sure you copy it before closing the window.
Use clear token descriptions
A clear description makes it easier to identify where each token is being used.
For example:
Monthly reportingFeedback importDevelopment integration
Using a separate token for each script or integration also makes it easier to revoke access without affecting other connections.
Delete an API token
When a token is no longer needed:
Select the token from the list.
Select Delete.
Confirm the deletion.
Once deleted, the token can no longer be used to authenticate API requests.
As a security best practice, remove unused tokens and avoid sharing or storing them in unsecured locations.