Opportunity Management
Understand WHAT you need to do to improve the customer experience
3 articles
Opportunity overviewWhat are Opportunities within the Journey Management framework and how do they support the path to CX improvements?
Exploring the Opportunity cardThis article looks at what information you can add to an Opportunity in Cemantica to help you track, classify and prioritize ideas
How to add an OpportunityYou've surfaced Insights, now discover the flexible ways to create new ideas for improvement in your journey mapping process