Journey implementation
Manage your Opportunities, Solutions and move to action with Projects and Actions
14 articles
- Best practices on prioritization in Journey ManagementPrioritizing your Opportunities and Solutions is key to move to valuable CX improvement activities
- Ongoing analysis: Prioritization for continuous improvementWhy using Smart Analytics to continually adjust performance and priorities keeps your CX strategy relevant
Opportunity Management
Understand WHAT you need to do to improve the customer experience
- Opportunity overviewWhat are Opportunities within the Journey Management framework and how do they support the path to CX improvements?
- Exploring the Opportunity cardThis article looks at what information you can add to an Opportunity in Cemantica to help you track, classify and prioritize ideas
- How to add an OpportunityYou've surfaced Insights, now discover the flexible ways to create new ideas for improvement in your journey mapping process
Solution Management
Understand HOW you will improve your customer's experience
- Solution overviewWhat are Solutions within the Journey Management framework and how can you view and filter them in Cemantica?
- Exploring the Solution cardThis article looks at what information you can add to a Solution in Cemantica to help you track, classify and prioritize CX activities
- How to add a SolutionMove to execution with Solutions, discover the flexible ways to create concrete activities to resolve frictions and build on what's working
Action Planner
Follow up on your TO DO tasks
- Action overviewMove from ideation to concrete activities to start shaping a project plan of CX improvements
- Exploring the Action cardThis article looks at what information you can add to an Action in Cemantica to help you track, classify and prioritize CX activities
- How to add an ActionDiscover the flexible ways to create Actions in Cemantica, from the dedicated board or directly from your Journey Map
Project Management
Map your projects and build your business case
- Project overviewExecute CX initiatives, work together and show the impact of each CX project
- Exploring the Project cardThis article looks at what information you can add to a Project in Cemantica to help you track, assign classify and connect CX activities
- How to add a ProjectDiscover the flexible ways to create Projects in Cemantica, from the dedicated board or directly from your Journey Map