What is a Solution?
A Solution is a remedy to a problem revolving around the experience a customer has with your organization or an evolution that will help meet customer needs & expectations. It is typically derived through a step-by-step process, but can also be defined independently.
When using customer journey mapping to identify and capture the customer’s perception of their interactions with the brand, you will identify friction points and detect areas of opportunity for improvement in your customer's experience. This is where you can bring a "fix" to their experience.
As you can see from the Experience Management framework - once you have a list of opportunities you will be able to brainstorm and ideate solutions. The solutions are the fixes or improvements you have decided to move to prioritization and execution.
Solutions in the Cemantica platform
In Cemantica, you will be able to create and define solutions from the Solution board.
Solution views
Use the different Solution views to access your data:
Reading Pane View: Navigate easily from a record to a record
List View: Filter, Order your record
Chart View: Access the Cost/Benefit Analysis Matrix
Straight from your Solution board, you will be able to use the filter tool on all the columns.
Solution filters
Filter your Solutions according to Type, Group or Status and start your prioritization process.
Solution chart
The chart view will be a game-changer to make informed decisions and quickly identify the most valuable solutions to both the customer and the business.
With the chart, you will be able to use the filter to find specific solutions answering multiple categories: status, responsible department, and journeys.
From this view, you will then be able to directly access the Solution.
