Using the Solution feature you will be able to elaborate and provide in-depth information about each one.
Fields in a Solution
In the Solution card you will be able to add general information as well as fill in the card with:
Status: Define the status / progress of your solution. Status "types" can be customized by an Admin in the Settings
Due Date: Assign a due date for each of your solutions to keep track of on-going projects
Rating: based on a cost/effort matrix you will be able to identify the complexity of each solution (explained below)
Group: You can assign the responsibility to a group (you can customize the list of groups). Group "types" can be customized by a Cemantica Admin in your organization
Linked Records: For each Solution you can link a list of records such as Insights, Opportunities, Solutions, Actions and Projects
👉 Status, priority, tags and groups can be customized by an Admin user in your organization.
Rating your Solutions in Cemantica
Understand the rewards and efforts expected from implementing each initiative and prioritize the Solutions that will have the most impact on the customer and the business.
Cemantica provides a scoring matrix to evaluate each Solution across dimensions such as:
Criteria | Considerations |
Customers Affected | Volume and segmentation |
Customer Benefits | Impact on satisfaction, loyalty, effort |
Increased Revenue Potential | Upsell, cross-sell, conversion uplift |
Improved Brand Image | Trust, perception, NPS improvements |
Implementation Costs | Technology, people, training |
Level of Complexity | Dependencies, cross-functional effort |
Effort & Engagement Needed | Change management, governance |
Timeframe | Speed to implement |
Once you score against these different criteria, Solutions are typically grouped as:
Quick Win – Low cost, high impact, short timeline
Nice to Have – Desirable, but not urgent or high-impact
Complex Project – High value but high complexity
To Avoid – High cost, low impact
You can also add custom Groups and Tags for further segmentation down the line.
The Cost Benefit analysis matrix
Your ratings can then easily be visualized in a diagram which allows you to see the balance and impact of all your Solutions, you can filter for all journeys or filter on a specific journey map.
Watch a short demonstration of how you can easily move to CX execution by prioritizing the outcomes of your journey maps in Cemantica. From Opportunities, to Solutions to project Actions - you can determine the business and customer value of what to optimize and how, helping you deliver quick and longer-term wins aligned with your business goals and customer needs.