What is a Project?
Journey Mapping, Service Blueprinting and ideation of Opportunities and Solutions are usually led by the CX, Marketing and Service Design teams, collaborating together.
However, as your organization moves from ideating into a plan of solid initiatives that need to be implemented, more departments start to become involved, this is where each Project takes shape as you roll up your Opportunities, Solutions and Actions into a collaborative and traceable plan.
In order to manage the full experience management cycle, it is important to reflect and track those initiatives to measure the impact, adjust, or celebrate the success.
This is exactly the role of the Project feature in Cemantica!
The idea is not to disturb the organization and continue to manage the projects in their dedicated tools while surfacing key information in Cemantica.
Integrate your Project Management application with Cemantica
As a first step, the idea is to capture the information manually or integrate Cemantica with the project management tool of your organization.
👉 Cemantica offers more than 70 native connectors. If you’re interested in integrating Cemantica with your CRM, ERP, core platforms, or legacy systems, please contact us at [email protected], and our team will gladly assist you.
Create Projects from inside your Journey Maps
In this short video, we give you a quick overview of how to create new and existing Projects in a dedicated lane directly in your Journey Map. So efficient, user-friendly and fast!