With the Project feature, you can create detailed, comprehensive information about each project, allowing for better planning, tracking and management.
Project Overview from the Journey Map
In the Journey Map, you'll find a high-level overview of each Project, which includes:
Title
Description
Status
Project Owner
This quick snapshot helps you understand the context and current state of your Projects at a glance.
Opening the Project Item
When you open a specific Project item, you'll have access to all relevant details, structured as follows:
General Information
Project Name: The official title of your Project
Description: An overview of the Project's objectives and scope
Start and End Dates: Timeline for your Project
Status: Current progress or stage
Project Owner: The individual responsible for the Project
Stakeholders: Key individuals or groups involved
Business Case
Cemantica enables you to link your targets and KPIs directly to your projects, providing a clear view of how your Customer Experience (CX) efforts influence your bottom line.
Managing Your Business Case:
Link each relevant Target or KPI to the corresponding project or initiative
The platform will automatically calculate the financial impact based on the linked KPIs' data and their assigned financial values
Review the Financial Impact summary for each project to understand its contribution to your business
This data-driven approach supports effective decision-making, helps prioritize initiatives, and enhances your ability to communicate ROI.
Linked Records
For each action within a Project, you can link related records, such as:
Insights
Opportunities
Solutions
Journeys
Other Projects
This interconnected view ensures you have a comprehensive understanding of all related activities and data tied to your projects.
You can begin by linking the relevant Journeys to your project. Cemantica automatically offers you options to add linked items directly to those Journeys.
👉 Status, priority, tags and groups can be customized by an Admin user in your organization.