The Cemantica Journey Management platform seamlessly integrates with Qualtrics to extract survey data and incorporate it into customer journey maps.
This enables users to enrich their journey maps with authentic Voice of the Customer (VoC) insights, such as feedback, sentiment and scores, directly derived from Qualtrics surveys.
Configuring the Qualtrics Connector in Cemantica
Let's review how to configure the Connector in three simple steps.
1. Access the Cemantica Integration Center
Go to the Integration Center in Cemantica to configure the connection to your Qualtrics.
👉 You can connect to several Qualtrics instances
👉 Only Admin roles have access to the Settings menu
2. Get the data from your Qualtrics
Get the configuration data from Qualtrics and add it to Cemantica:
Name: Configure the Name of your connection. For example: Qualtrics
Token and Host: Get the information from your Qualtrics Admin User by accessing User Settings (see the screenshot below)
*The host URL format is: https://{yourdatacenterid}.qualtrics.com
Retrieve Data Frequency: Daily, Weekly, etc.
3. Test the Connector
Test that the connection is configured successfully:
Open a Journey Map
Add the Feedback Data lane
Check that the Qualtrics Connector is available when adding a new Feedback Data item
Check that the Connector retrieves the links of surveys available from Qualtrics
Congratulations! You can start enjoying the Connector.
👉 If you have any questions, please contact us at [email protected].