Comments in Cemantica make collaboration smoother by letting teams discuss, review and clarify information right inside the Journey Map with no need to switch between tools or lose context. Even read-only users can leave comments, which means feedback can be gathered from everyone involved without risking accidental changes to the map.
Note: Comments are available only on Journey Maps. You cannot add comments to Personas.
Adding Comments in a Journey Map
You can add comments to nearly any element in a Journey Map, including:
Stages – Add clarifications or ask questions about a specific step in the journey
Insights – Share observations or challenge assumptions for better accuracy
Opportunities & Solutions – Suggest improvements, validate ideas, or flag issues
How to add a comment:
Hover over the item you want to comment on.
Click the three-dot (⋮) menu to open options.
Select Add Comment, type your message, and click Send.
Comments stay linked to the exact element you selected, so future viewers can immediately understand what your feedback is referring to.
Tagging Team Members and Collaborators
When writing a comment, you can notify specific colleagues by tagging them:
Type @ followed by the user’s name (e.g., @JaneDoe)
Select the name from the dropdown to add them to the comment
They’ll receive a notification so nothing slips through the cracks
This is especially helpful when:
You need a subject-matter expert to review part of the journey
You want to confirm that a specific person has seen your feedback
Multiple teams are collaborating, and you want to keep communication clear
Reviewing and resolving Comments
Cemantica keeps all comments organized in one place, so nothing gets lost:
Click the comment bubble icon in the top-right corner of the map to open the Comment Panel
View all open comments across the map at a glance
Filter to see comments assigned to you or tagged with your name
Once a comment has been addressed, mark it as Resolved to close the loop
This process keeps maps clean and ensures every question or suggestion is followed up on before moving forward.
Notifications from your Journey Maps
You’ll never miss an update, thanks to Cemantica’s notification system:
Every new comment, tag, or mention appears in the Notification Center (bell icon at the top right)
Notifications show who commented, on which map, and provide a quick link back to the exact location
This central hub helps you respond quickly, even if you’re working across multiple projects
The benefits of using Comments in Journey Maps
Using comments effectively makes collaboration more transparent and actionable:
Keeps context: Feedback stays linked to the exact item it refers to
Encourages participation: Even read-only users can share their input safely
Speeds up decisions: Tagging the right people ensures faster responses
Organizes discussions: Open vs. resolved status helps track progress
When everyone can contribute directly on the map, decisions are made faster and the final deliverables become more accurate and aligned with team goals.