Manage your Journeys
How to effectively map, connect and prioritize journey maps for deeper insights
14 articles
- Journey Mapping and Service Blueprinting fundamentalsUnderstand the key elements, benefits and differences of Journey Maps and Service Design Blueprint Maps
- The main components of a Journey MapExplore the main items you can use in the Cemantica platform when creating and enriching your maps
- How to create a new Journey MapDiscover the flexible ways to start journey mapping in Cemantica
- Understanding Lanes and how they behave in a Journey MapStructure your data when journey mapping
- How to manage several Personas in your mapLinking multiple audience segments to a journey map; why, when and how.
- How to identify and capture InsightsMove from assumptions to actionable data in journey mapping
- Understanding the Sentiment Map LaneSurface the feelings of Personas and real customers at each interaction and touchpoint
- Sharing and Exporting Journey MapsConnect the siloes, work together and drive collaborative journey management
- How to manage Lanes' behavior when working with several PersonasUnderstand the impact of linking and switching mulitple Personas on your Journey Map Lanes
- Using and managing Comments in a Journey MapInvite stakeholder and team feedback, track activities and keep the productivity going
- Wants vs. Needs in Service DesignUnderstanding a key step in Service Blueprint mapping to support prioritization for the business and the customer
Manage your Journey Portfolio
How to effectively map, connect and prioritize journey maps for deeper insights.
- Journey Portfolio overviewIt's important to organize and connect multiple maps from strategy to execution. Let's first define Journey Portfolio and Journey Hierarchy.
- How to create your Journey PortfolioStart organizing and connecting your journey maps in Cemantica for better visualization and insights
- How to prioritize your JourneysHow to add focus and make the best impacts in your Journey Atlas